Craft CMS Support & Rescue

Expert, reliable Craft CMS support

Whether your developer has moved on, your site’s stuck on an old version, or things just keep breaking — we’ll get your Craft CMS site stable, secure and back to doing its job for your business.

Free, no obligation — we usually reply within one working day.

  • Craft Partner
  • 10+ years building on Craft CMS
  • Cyber Essentials Certified
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The problem

Sound familiar?

There’s a good chance we know why you’re here.

  • Your original developer or agency has gone quiet
  • You’ve taken over a site and no one knows how it works
  • You’re stuck on Craft 2 or 3 and need to upgrade
  • Plugins are out of date, breaking, or no longer supported
  • The site’s slow, or you’re worried about security
  • You just want someone reliable on hand when you need them

What we do

What we help with

Craft CMS health check & audit

A clear review of your version, plugins, hosting, security and performance.

Upgrades & migrations

Safely move from Craft 2 or 3 up to Craft 5, plugins and templates included.

Bug fixes & urgent support

When something breaks, we get it working again — quickly.

Ongoing maintenance & retainers

Updates, monitoring and small changes handled, so problems don’t pile up.

Performance & security hardening

Faster, safer, more reliable — built on solid foundations.

Taking over from a previous developer

A proper handover, documented and stress-free, even with no paperwork.


The process

How it works

  1. 01

    Free consultation

    We talk through your situation, your site and what you need.

  2. 02

    A clear plan & quote

    What needs doing and what it’ll cost — fixed and transparent.

  3. 03

    Stabilise

    We fix the pressing issues first and get you on solid ground.

  4. 04

    Ongoing care

    An optional support plan so it doesn’t happen again.

Part of every support retainer

A comprehensive Craft CMS health report

Every Club Studio support retainer includes a comprehensive, plain-English health report on exactly where your Craft CMS site stands — what’s urgent, what can wait, and what we’re keeping an eye on. A clear, detailed picture you can act on.

Book a free consultation
Club Studio Team
Why us

Why Club Studio

We’ve been building on Craft CMS since the early versions — and we’re part of the community, not just users of it.

  • Long-standing Craft CMS specialists
  • 10+ years building and supporting Craft CMS sites
  • We publish open-source Craft plugins
  • We run the Craft CMS Manchester meetup
  • UK-based, real people, plain English
  • Honest advice on what your site actually needs
In their words

What our Craft CMS clients say

We’ve been using Club Studio for our websites for over 8 years now and they’ve always been fantastic. Very helpful service, rapid response, good value for money, and would definitely recommend to anyone else.
Ben Martin, Green Economy Coalition
Club work in such a way that they quickly become an intrinsic & valued part of the team. Giving advice, opinions & support whilst ensuring the smooth running of the project.
Jo Whiteley, IF Agency
From the very first meeting with Club Studio we knew we could have a lasting relationship with them — they took the time to really understand our business and exactly what we needed to achieve.
David Fryer, Groobarbs Wild Farm
We approached Club Studio when we wanted to switch to a new agency. From the very start they were engaged, interested and results driven.
Simon Curran, UKDP Solutions
We are delighted. Club Studio’s service from start to finish has been exemplary and highly professional.
Ian Mackinnon, Mackinnon & Saunders
They really know their stuff when it comes to Craft CMS, but what I appreciate most is how easy they make everything to understand.
Anna Campbell, Far & Wild Travel

Good to know

Frequently asked questions

Can you take over a Craft site built by another agency?

Yes. Taking over existing Craft CMS sites is one of the most common things we do. We review how the site is built, document what matters, and get you onto a stable footing — whether or not the original developer is still around.

We're on Craft 2 or 3 — can you upgrade us to Craft 5?

Yes. We handle Craft version upgrades and migrations, including the jump from older versions, plugin replacements and any template changes needed. We'll review your site first and give you a clear, fixed quote before any work begins.

What tech stack do you work with?

We specialise in Craft CMS, usually paired with Vue or Alpine.js and Tailwind CSS — the stack we know inside out. We don't typically work with React, so if your front-end is built on React (or a headless React setup), we may not be the best fit. Either way, tell us what you're running and we'll be honest about whether we can help.

Do you offer ad-hoc support, or only monthly retainers?

Both. We can help with one-off fixes and audits, or set up an ongoing support retainer so updates, monitoring and small changes are handled for you. We'll recommend whichever suits your situation.

How long do your support agreements last?

As long as you need them to. After an initial review we'll recommend the right level of cover; ongoing support is typically a monthly retainer with a regular review, and we'll keep the commitment flexible to suit you.

How often should a Craft CMS site be updated?

We recommend updating Craft CMS and its plugins at least monthly, and applying critical security updates as soon as they're released. On a support retainer we handle this for you and let you know what's changed.

How will I know what you've done?

You'll get regular, plain-English reports showing exactly what we've done — updates applied, uptime and performance, and our recommended next steps — so you always know what you're paying for.

Our developer has disappeared and we have no documentation. Can you still help?

Almost always, yes. We're used to picking up undocumented Craft sites. We'll audit the codebase, hosting and plugins, then explain in plain English what you have and what it needs.

How much does Craft CMS support cost?

It depends on the state of the site and the level of cover you need. We start with a free consultation, then give you clear pricing — one-off fixes, a fixed-price upgrade, or a monthly support retainer. Our support retainers include a comprehensive Craft CMS health report.

Can you help urgently if our site is down?

If something's broken, tell us when you get in touch and we'll let you know how quickly we can help. We can't always guarantee an immediate emergency response, but we'll be straight with you about timescales.

Craft CMS Support & Rescue

Book a free Craft CMS consultation

Free, no obligation — we usually reply within one working day.

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